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Digital services by BBS

40 employees at the service of our customers : From user work environments to critical systems and network infrastructures, BBS provides end-to-end IS management.

OUR OFFERS

Whether it’s for theuser work environment,system and network infrastructure,public/private or hybrid hosting, or cybersecurity, we guarantee you personalized support.

ITSM by BBS

BBS offers a system based on best practices in terms of support for user work environments and infrastructure MCO.

Helpdesk – Service Desk :

  • Management of incoming requests
  • Handling incidents, requests, changes, configurations, assets and problems
  • Online resolution: Telephone, Remote control, Self Portal
  • Local interventions: Handling incidents, movements, additions, shift changes

Supervision – Operation – Administration Supervision (On Premise or SaaS) :

  • Real-time monitoring of critical systems, networks and applications
  • Handling alerts on procedures or escalations
  • Running scheduled tasks
  • Backup management

Quality / Governance

  • N1-N2-N3 incident resolution
  • Governance – Management – Quality
  • SLA’s management
  • Weekly or monthly reporting
  • Progress plan (continuous improvement)

Delivery mode :

  • At the Service Center or on customer site
  • As a commitment of means or results

CyberSecurite by BBS

A local, modular offer, accessible to SMEs and large accounts, complemented by a partnership to provide the highest levels of cyber-security and cyber-resilience.

Consulting / auditing

  • Project management assistance
  • Internal / external / application / web penetration testing; Phishing
  • Technical and behavioral risk analysis
  • Remediation plan and support

Operational Safety :

  • Security Operation Center
  • Tool integration: EDR/XDR; vulnerability management, log analysis…
  • Preventive analysis of risks and vulnerabilities
  • Real-time vulnerability monitoring
  • Attack Response Team: CSIRT

Hosting [Hosting] by BBS

BBS offers hybrid hosting in collaboration with the 2 most secure Data Centers in France and a selection of the best public clouds available:

  • PaaS / IaaS / SaaS / BaaS offerings
  • Public / Private / Hybrid Cloud

A 360° service offering

Design

Build

Run

Transform

Secure

Contact our teams for more information on our digital services, IT distribution and digital transformation offerings.

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CONTACT US

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