Digital services by BBS

40 employees at the service of our customers : From user work environments to critical systems and network infrastructures, BBS provides end-to-end IS management.

OUR OFFERS

Whether it’s for theuser work environment,system and network infrastructure,public/private or hybrid hosting, or cybersecurity, we guarantee you personalized support.

ITSM by BBS

BBS offers a system based on best practices in terms of support for user work environments and infrastructure MCO.

Helpdesk – Service Desk :

Management of incoming requests
Handling incidents, requests, changes, configurations, assets and problems
Online resolution: Telephone, Remote control, Self Portal
Local interventions: Handling incidents, movements, additions, shift changes

Supervision – Operation – Administration Supervision (On Premise or SaaS) :

Real-time monitoring of critical systems, networks and applications
Handling alerts on procedures or escalations
Running scheduled tasks
Backup management

Quality / Governance

N1-N2-N3 incident resolution
Governance – Management – Quality
SLA’s management
Weekly or monthly reporting
Progress plan (continuous improvement)

Delivery mode :

At the Service Center or on customer site
As a commitment of means or results

CyberSecurite by BBS

A local, modular offer, accessible to SMEs and large accounts, complemented by a partnership to provide the highest levels of cyber-security and cyber-resilience.

Consulting / auditing