Digital services by BBS
40 employees at the service of our customers : From user work environments to critical systems and network infrastructures, BBS provides end-to-end IS management.
OUR OFFERS
Whether it’s for theuser work environment,system and network infrastructure,public/private or hybrid hosting, or cybersecurity, we guarantee you personalized support.
ITSM by BBS
BBS offers a system based on best practices in terms of support for user work environments and infrastructure MCO.
Helpdesk – Service Desk :
- Management of incoming requests
- Handling incidents, requests, changes, configurations, assets and problems
- Online resolution: Telephone, Remote control, Self Portal
- Local interventions: Handling incidents, movements, additions, shift changes
Supervision – Operation – Administration Supervision (On Premise or SaaS) :
- Real-time monitoring of critical systems, networks and applications
- Handling alerts on procedures or escalations
- Running scheduled tasks
- Backup management
Quality / Governance
- N1-N2-N3 incident resolution
- Governance – Management – Quality
- SLA’s management
- Weekly or monthly reporting
- Progress plan (continuous improvement)
Delivery mode :
- At the Service Center or on customer site
- As a commitment of means or results
CyberSecurite by BBS
BBS offers its digital shield services to New Caledonian businesses. Our modular solutions are accessible to both SMEs and large enterprises.
Our internal structure, distributed across our agencies in Nouméa and Papeete, is complemented by a partnership with Login Sécurité. This enables us to meet the highest standards in terms of compliance, processes, cybersecurity best practices, and cyber resilience on a 24/7 basis.
- Consulting / Audit / Advisory
- Continuous Operational Security
- Incident Response and Crisis Management
Hosting [Hosting] by BBS
BBS offers hybrid hosting in collaboration with the 2 most secure Data Centers in France and a selection of the best public clouds available:
- PaaS / IaaS / SaaS / BaaS offerings
- Public / Private / Hybrid Cloud
A 360° service offering
Design
Build
Run
Transform
Secure
Contact our teams for more information on our digital services, IT distribution and digital transformation offerings.